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FAQs

Q: What is the delivery time on your products?

A: Please see our Delivery Policy - Click Here

Q: Do your products include VAT?

A: Yes, All products on Uberchilli are inclusive of VAT. The price you see is the price you pay including 20% UK VAT. You will receive an order confirmation showing the VAT element. If you are VAT registered you can use this as a VAT receipt.

Q: Is this a secure and/or trusted site?

A: Yes, Uberchilli is a SSL site (https) which means any information you enter is encrypted and therefore, we or anyone else can not see this information. We have also earned McAfee Secure certification.

Q: Are you a UK registered company and who are Ecom Investments Limited?

A: Yes, we are a Limited company registered with Companies House in England and Wales under our parent company name Ecom Investments Limited who own the domain Uberchilli.com along with other online shops.

Q: If items in my order are shipped separately will I be charged additional delivery?

A: No, as long as you items were placed at the same time and therefore form part of the same order. Most of our products are FREE delivery so this wont be affected.

Q: What is your return policy?

A: Please see out terms and conditions and return/refund policy for full details. Click Here

Q: Do you ship to other counties other than the UK?

A: Yes please email us with your order details for delivery costs.